All products carry a one (1) year warranty unless otherwise specified. Valid from the date of delivery or pick-up.
All items are brand new and inspected in our warehouse by our quality control team. This means that every new item is covered under the manufacturer’s warranty. However, the manufacturer’s terms and conditions as detailed in their warranty policies; therefore, all repairs or replacements must be approved by the manufacturer.
The warranty applies to manufacturing defects resulting from residential use only. This warranty does not cover items being used for commercial purposes. This warranty does not cover -cuts, scratches, damage caused by impact/accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains.
Products that have been stored, assembled incorrectly, altered, or cleaned using the wrong cleaning methods and/or cleaning products, are not covered by this warranty.
This warranty does not apply if the product has been placed outdoors or in an extreme environment. This warranty does not cover consequential or incidental damage.
The original receipt is required for all claims and is non-transferrable.
Due to variations in photography and lighting, Mr. Furniture And Mattress cannot guarantee finish of the furniture. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well as during the dyeing/tanning process of fabric and leather. As a result, these naturally occurring characteristics are not viewed as damages or defects and therefore a claim in these instances will be denied.